Help center

Answers at your fingertips

The Help Center was built to resolve your concerns in an efficient way. Take a look at the frequently asked questions and you may find the exact answer to your question

Most common topics

Troubleshooting

Customer support

Getting started

Frequent questions

What is the HiveMatch app and how does it work?

HiveMatch simplifies doorstep service ordering with its user-friendly interface, real-time scheduling, and secure payment options, ensuring convenience and reliability for users managing home services.

What is the cost of using this product?

HiveMatch provides cost-free access to its doorstep services, with users only paying service fees directly to workers upon completion.

What features does the app offer for ordering and managing services?

HiveMatch offers intuitive booking, customizable requests, real-time scheduling, transparent pricing, secure payments, access to vetted professionals, and accessible customer support to help users order and manage doorstep services with ease.

What if something goes wrong with my service order?

HiveMatch resolves conflicts by first encouraging direct communication between customers and workers. If unresolved, HiveMatch mediates. Refunds are handled on a case-by-case basis, ensuring fairness and customer satisfaction. Continuous feedback is used to improve service quality.

Is the app easy to use for someone who is not tech-savvy?

HiveMatch's user-friendly design makes it accessible to all, providing a seamless experience for managing essential home tasks.

How do I become a worker myself on HiveMatch?

The registration process for workers on HiveMatch involves undergoing a background check, setting up a business profile, listing services, and actively taking orders to provide reliable and efficient doorstep services to customers.

Still have questions?

We got you covered! Contact us for more information.

Contact